Why knowledge quality matters

AI reception quality starts with the facts a company provides. If tours, pricing, schedules and policies live across spreadsheets, chats and documents, AI cannot reliably cite them and humans must keep correcting answers.

Minimum viable knowledge loop

• Start with the 20 most frequent questions, not the whole archive.
• Structure price, validity, audience and restrictions as fields.
• Define human-handoff rules for questions AI should not answer.
• Feed strong human replies back into the knowledge base every week.

Workshop output

Participants can create a first FAQ template and decide which answers are safe for AI automation versus human handoff.