Product · AI Reception Agent

Wenxiaolv,
Your 24/7 Multilingual AI Receptionist

All-channel inquiry capture across website, social, email, and WhatsApp — instant replies in 12 languages, so late-night opportunities never slip away

Industry Challenges

Inbound inquiries arrive across time zones. Wenxiaolv helps you respond even when your team is offline:
60% of Inquiries Arrive Outside Business Hours
60% of Inquiries Arrive Outside Business Hours
Daytime inquiries from Europe and North America can arrive overnight in China, outside the human service team's hours.
Less-Common-Language Inquiries Slip Away
Less-Common-Language Inquiries Slip Away
Inquiries from French, Spanish, and Arabic speakers relayed back and forth through translation apps — misunderstood needs lead to botched quotes.
Inconsistent Service Quality
Inconsistent Service Quality
Top agents' scripts and resource knowledge can't be replicated. Temp hires in peak season give off-target answers and drag down overall conversion.

Core Capabilities

All-Channel Inquiry Capture: One Console to Manage Everything

Website forms, social DMs, email, and WhatsApp inquiries all converge in the Wenxiaolv workspace — every inquiry has an owner, a status, and a follow-up record.
Website Forms
Social DMs
Email
WhatsApp
Status Tracking
All-Channel Inquiry Capture: One Console to Manage Everything

Instant Replies in 12 Languages, Grounded in Your Real Resources

Wenxiaolv connects to your route library, price lists, and FAQs, answering instantly in the traveler's native language — not a generic chatbot, but a receptionist that knows your business.
12 languages
Powered by the Resource Pool
Responds in seconds
Brand Scripts
Instant Replies in 12 Languages, Grounded in Your Real Resources

Intent Mining & Lead Scoring

Automatically extracts party size, dates, budget, and preferences from conversations, then scores leads by intent: hot leads go straight to sales on WeChat; the rest enter a nurture pool.
Structured requirements
Intent Scoring
Hot Leads Straight Through
Nurture Pool

Human-AI Collaboration: Seamless Handoff When AI Hits Its Limits

Complex custom requests hand off to a human in one click, with full conversation context — seamless for the customer. Human replies feed back into the knowledge base, so the AI gets smarter with use.
One-click human handoff
Full Context Handoff
Knowledge Capture
Continuous Learning
Human-AI Collaboration: Seamless Handoff When AI Hits Its Limits

Case Studies

Real traveler scene
Ground operatorNighttime capture
Southwest Ground Operator: Late-Night Inquiry Conversion Up 4×
Wenxiaolv takes over all overnight inquiries, automatically handling intent mining and first-round quotes.
View Case →
Real traveler scene
International travel agencyLower Costs, Higher Efficiency
A Leading Outbound Agency: Reception Staffing Costs Down 60%
A 3-person service team now handles a workload that used to take 8 — response time cut from 40 minutes to 10 seconds.
View Case →