Inbound Tourism Ground Operator (DMC) Solutions

Industry Challenges

Ground operators stand on the front line of inbound tourism fulfillment, where service quality directly determines reputation and repeat bookings — yet three pain points are widespread:

No one to handle nighttime inquiries

Daytime inquiries from Europe and North America can arrive overnight in China, delaying a human response.

High cost of multilingual communication

Inquiries in less-common languages require back-and-forth translation, requirements get lost in relay, and quote confirmations take days.

Fulfillment milestones tracked manually

Deposits, resource confirmations, airport transfers, and guide arrangements all tracked manually in Excel + WeChat — errors and missed orders are almost inevitable in peak season.

Core Capabilities

AI Receptionist: instant responses in 12 languages

Wenxiaolv answers in real time based on your itineraries and resource library, automatically extracting party size / dates / budget / preferences, and pushes hot leads to your sales team's WeChat instantly.

12 languages

Responds in seconds

Intent mining

One-click human handoff

Nighttime capture

AI Receptionist: instant responses in 12 languages

Order fulfillment control: every milestone tracked

Deposit received, resources confirmed, vehicles dispatched, guides scheduled, trip follow-ups — every milestone is visible in real time, with automatic alerts for exceptions.

Deposit tracking

Resource confirmation

Guide scheduling

Exception alerts

Trip follow-up

Order fulfillment control: every milestone tracked

Building customer assets: repeat bookings and referrals

Every traveler you've served gets a tagged profile automatically — pre-trip reminders, post-trip follow-ups, and holiday repeat-booking outreach all run on autopilot.

Tagged profiles

Pre-trip reminders

Post-trip follow-up

Repeat-booking outreach